Services & Support

Our goal is to provide the best service to Student Affairs departments within the shortest period of time. This page outlines the guidelines we follow when responding to requests.

How to Contact SAIT for Services

Phone: 486-8992

Email: sait@uconn.edu

Online: rt.sa.uconn.edu

Procedures for Service Requests

Report all problems and malfunctions involving computers, printers, software, and other equipment to the SAIT help desk. If you are unsure of a technical issue or do not see a particular issue listed on this page, contact our help desk for assistance.

Technical Problem or Malfunction

• Network Connectivity Issues
• Photocopiers/Multifunction Devices
• Hardware Issues

Account Access

• New Employees Technology Checklist
• NetID, Student Affairs Domain, Email (Exchange)
• Remote Access
• Special Software Systems
• Shared Resources (Drives, Folders, Calendars or Mailboxes)

Equipment

• Equipment Reservations (Laptops, projectors, audience response, microphone, cameras)
• Equipment Purchases & Replacements
• Equipment Moves

Web Services

• Website Updates
• Website Statistics
• Request New Website

Media Services

• GoToMeeting
• Request the Division Photographer
• Student Affairs Online Photo Gallery

Custom-Built Software Applications

• Report a Problem (Bug) in an Existing Application
• Request a New Version of an Existing Application
• Request a New Application

Commercial Software Applications

• Commercial Hardware or Software Systems
• Commercial Software Installation or Upgrade
• Commercial Software Training or Assistance

Telecommunications

• Data and Phone Jack Installation or Activation
• Phone Purchase (Desktop or Cell Phone)

Comments or Questions

Comments or questions about these service procedures can be directed to Tom.Bloom@uconn.edu

Note!

Student workers who make a problem report will be asked to provide the name and phone number of a full-time co-worker contact -- this is designed to alleviate delays caused by the difficulty of communicating with part-time student workers.