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Request Tracker (RT)

Tools You Use

What Can We Do For You?

Learn about all of the IT Services that we offer to the Division of Student Affairs.

Services & Support

Our goal is to provide the best service to Student Affairs departments within the shortest period of time. This page outlines the guidelines we follow when responding to requests.

How to Contact SAIT for Services

phone

Phone: 486-8992

 phone

Email: sait@uconn.edu

 phone

Online: rt.sa.uconn.edu

User Accounts: Special Systems

Many departments have line of business systems that have an account logon and password that are independent of the NetID and domain accounts. Other line of business systems require special permission to be set before an account can gain access. Although most of these accounts can be created or permissions granted by SAIT, such a request needs to come from the system owner. Some of these special systems, however, have accounts that are created by the system owner. This page lists special systems and the procedures to follow for obtaining an account or access.

All requests should be submitted to the system owner. The owner will process the request or forward the request, if approved, to SAIT for processing. Requests sent directly to SAIT from someone other than the system owner will be forwarded to the system owner. If the request can be processed by SAIT, it will be created once the system owner grants approval; SAIT will notify the requestor. If the request can be processed by the system owner, and the owner approves the request, it will be processed by the system owner; the owner will notify the requestor.


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Special Systems, System Owners and Account Creation Responsibility

Office System System Owner (Submit Request) Account Created By
CSD OSCARS Donna Korbel SAIT
CST Judicial Action Cathy Cocks Owner
DCS Ease Cynthia Jones Owner
DCS Internships Site Beth Settje Owner
DCS Library Database Larry Druckenbrod SAIT
DDS DDS Budgets Dennis Pierce or Gayle Meisner SAIT
DDS DDS Cashout Scott Harmon or Linda Daros SAIT
DDS DDS Managers Dennis Pierce, Gayle Meisner, Helen Mesi, Judy Watson or Scott Harmon SAIT
DDS DDS Staffing: Cashops Dennis Pierce, Gayle Meisner or Scott Harmon SAIT
DDS DDS Staffing: Catering Dennis Pierce, Gayle Meisner or Karen Maloni SAIT
DDS EventMaster Gayle Meisner or Peter Haynes Owner
DDS FoodPro Gayle Meisner Owner
DDS TempTrak Scott Harmon or Gayle Meisner Owner
DDS Unitime Judy Watson Owner
DDS Sage Abra Judy Watson Owner
ITD DDS UserAccts Tom Bloom SAIT
ITD IT Inventory Tom Bloom SAIT
ITD ListServ Management Keith Blanchard SAIT
ITD HuskyTech Wiki Keith Blanchard SAIT
ITD SAIT Wiki Tom Bloom SAIT
ITD Student Affairs Employee Information Manager Tom Bloom SAIT
ITD Student Time Clock Tom Bloom SAIT
ITD People Search Tom Bloom SAIT
ITD Voting Manager Tom Bloom SAIT
OCO Netview/Micros/Gold Wes Gregonis Owner
OCO Signature Capture Wes Gregonis SAIT
RSL Conference Programmer Amy Crim SAIT and Owner
RSL Conferencing CommLog Amy Crim SAIT
RSL Programming and Education Database Robert Yanez SAIT
RSL First Year Learning Communities John Sears SAIT
RSL Early Arrivals Pam Schipani SAIT
RSL Housing Application Manager Pam Schipani SAIT
RSL Housing Pro-ration Pam Schipani SAIT
RSL Housing Services Wiki Pam Schipani SAIT
RSL Online Check-in Pam Schipani SAIT
RSL Online Room Selection Manager Pam Schipani SAIT
RSL Residence Hall Door Access Dana Dunnack Owner
RSL The Housing Director Pam Schipani Owner
RSL The Housing Director Kellie Kirby Owner
RSL Work Order System Logan Trimble SAIT
SHS ClinLab Deb Bernier SAIT
SHS Pyramed Deb Hubbell SAIT and Owner
SHS QS1 Deb Hubbell SAIT
SHS ESHA Food Processor SQL Application Amy Pumerantz SAIT
SSA Voluntary Separation Notice Database   SAIT
STA Student Activities Databases Joe Briody SAIT
STA Student Life Awards Joe Briody SAIT
STA Student Organization Manager Joe Briody SAIT
STU AxisTV Mike Bolduk SAIT
STU Event Management System Kim Schwarz SAIT and Owner
STU Student Union Door Counters Chuck Morrell SAIT
WPS Choices/Basics Nisha Hardnett or Liz Prince SAIT

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Comments or Questions

Comments or questions about these service procedures can be directed to Tom.Bloom@uconn.edu

Service Authorization Required!

This service calls for the request to originate from a designated employee in the requesting department. This is meant to insure that the request is genuinely endorsed by the department since some requests involve charges to the department budget or granting access to sensitive information.