skip to content

Navigation

Request Tracker (RT)

Tools You Use

What Can We Do For You?

Learn about all of the IT Services that we offer to the Division of Student Affairs.

Track a Ticket Request

As soon as you receive your ticket link from SAIT Support you can begin tracking. Our ticket system, called Request Tracker (RT), is available for all Student Affairs departments to access.

phone

Go to the RT website: rt.sa.uconn.edu

To View the Details of Your Tickets:

You can view the status of a ticket in progress or review a ticket after it's closed. To begin, click OPEN TICKETS or CLOSED TICKETS -- depending on the type of ticket you want to view. A ticket will display the following information:

  • The Results section shows your ticket number and provides confirmation that your ticket was created
  • The Basics section shows general status information about your ticket
  • The Dates section shows when your ticket was created and displays changes when updates are made to your ticket
  • The History section shows the initial request and subsequent replies from SAIT technicians each time your ticket is worked on. Check this section for detailed status of your tickets.
  • A ticket with a status of NEW has just been opened and has not been assigned to a technician.
  • A ticket with a status of OPEN has been assigned to a technician and is currently being processed.
  • A ticket with a status of STALLED is awaiting customer input or help from another technician before proceeding.
  • A ticket with a status of RESOLVED has been completed and closed out.