Services & Support
Our goal is to provide the best service to Student Affairs departments within the shortest period of time. This page outlines the guidelines we follow when responding to requests.
How to Contact SAIT for Services
Website Updates
Follow these simple steps to ensure a quick turnaround for your web request! Emails to SAIT@uconn.edu or online requests through RT are the best way to make a request.
- Tell Us Where To Make The Update
Provide the name of the website and the URL(s) of the page(s) to be updated. Provide as many URLs as necessary.
- Provide Details
Give us step-by-step instructions for the changes needed on each page. Keep in mind - we update hundreds of web pages each week, we don't know your content as well as you do! Sometimes we need very detailed instruction to do the best job.
- Images & Documents
Images and documents that go along with your web request can be attached to an email, but if you have multiple files to submit or if they are large individual files, please use our Dropbox! This is a shared folder we have set up for all departments in the Division. You can find it on your "O" drive: O:\Website Dropbox
- Your Ticket
After you submit your request, you will receive a confirmation email that includes a link to your ticket. This means that your request has been successfully routed to the web team and will be assigned to one of the available webmasters. You can now start to track our progress by viewing the ticket link!
Web updates are typically processed within one business day. If we are not able to process it right away, we'll email you with an estimate for how long it will take.
- Review and Approve
Once the initial update has been completed we'll send you a test link so you can review the changes. No one outside of Student Affairs can see this link. This is a good time to collaborate with the webmaster to make sure the update matches your specifications and is what you intend for the live website. Each time you make adjustments, we'll send you another test link to review.
- Approval and Production
When you are satisfied with the changes --give us your approval! This lets the webmaster know that it is OK to publish your updates to the live web environment where everyone can see them.
- Your Update is Live!
When your update is complete, the webmaster will send you a link to the production website. Please take a look to make sure everything looks OK in production.
- Your Request is Complete
This closes out your current request and ticket. Further changes need to be submitted as a new request and will be put into the ticket system again.
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